REFUND & RETURN POLICY

Last updated: August 17, 2026

At ZenWuxiang, we want you to feel confident when shopping with us. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return, subject to the conditions below.

Return Eligibility

To be eligible for a return, your item must be:

• In the same condition in which you received it;

• Unworn or unused;

• With any original tags or accessories included;

• In its original packaging; and

• Accompanied by the receipt or other proof of purchase.

To request a return, please contact us at wxtibet@gmail.com before sending any item back.

If your return request is approved, we will provide return instructions, including the return address and any applicable shipping information.

Items returned without first requesting and receiving return authorization may not be accepted.

For any questions regarding a return, please contact us at wxtibet@gmail.com.

Return Shipping

Unless the item you received is defective, damaged, incorrect, or otherwise required by applicable law, customers are generally responsible for the cost of return shipping.

If the return is due to an error on our part, such as receiving an incorrect, defective, or damaged item, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

Original shipping charges are generally non-refundable unless required by applicable law or the return results from an error on our part.

We strongly recommend using a trackable shipping service for returned items.

Damages and Issues

Please inspect your order as soon as possible after delivery.

If your item arrives defective, damaged, or incorrect, please contact us promptly at wxtibet@gmail.com and provide your order number together with clear photographs of the item and packaging where appropriate.

We will review the issue and work with you to provide an appropriate resolution.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom-made or personalized products;

• Products altered or modified at the customer's request;

• Gift cards;

• Items that have been worn, used, damaged, altered, or returned without their original packaging or accessories;

• Items that cannot legally be returned for health, hygiene, safety, or other applicable reasons.

If you have questions about whether a particular item is eligible for return, please contact us before making your purchase.

Nothing in this section limits any statutory consumer rights that cannot legally be excluded.

Sale and Promotional Items

Unless otherwise stated on the product page or required by applicable law, sale or promotional items may be eligible for return under the same 30-day return conditions described in this policy.

Items specifically marked Final Sale are not eligible for voluntary returns, except where required by applicable consumer protection law or where the item is defective, damaged, or incorrectly supplied.

Exchanges

The fastest way to receive a different item is to return the item you currently have and, once the return is approved, place a separate order for the replacement item.

If you received an incorrect or defective product, please contact us before placing a new order so we can assist you.

European Union Right of Withdrawal

If you are a consumer located in the European Union and applicable consumer protection law applies to your purchase, you generally have the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

Where applicable, this statutory right exists independently of our voluntary 30-day return policy.

For orders containing multiple items delivered separately, the withdrawal period may begin when the final item is delivered, as required by applicable law.

Certain products may be exempt from the statutory right of withdrawal, including personalized goods and other categories excluded under applicable law.

Where legally required, customers exercising the EU right of withdrawal may be responsible for the direct cost of returning the goods unless we have agreed otherwise or applicable law requires us to cover the cost.

EU customers may contact us at wxtibet@gmail.com to exercise their withdrawal rights.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed approval of your refund, please contact us at wxtibet@gmail.com.

Refund Amount

Approved refunds generally cover the purchase price of the returned product.

Original shipping fees, customs duties, import taxes, brokerage fees, or similar charges are generally not refundable unless required by applicable law or the return results from an error on our part.

Customers are responsible for any customs, import, or other charges associated with returning merchandise unless otherwise required by law.

Contact

For questions regarding returns, exchanges, or refunds, please contact:

ZenWuxiang
Legal Business Name: Hangzhou Baowan Cultural Creative Co., Ltd.
Email: wxtibet@gmail.com
Phone: +86 135 8877 2353
Business Address: Room 1401-2, Unit 2, Guojin Center, No. 259 Pinglan Road, Ningwei Subdistrict, Xiaoshan District, Hangzhou, Zhejiang 310000, China