TERMS OF SERVICE

Last Updated: August 17, 2026

OVERVIEW

Welcome to ZenWuxiang. The terms “we,” “us,” and “our” refer to ZenWuxiang.

ZenWuxiang operates this online store and website, including all related information, content, features, tools, products, and services offered through the site (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you access, browse, or use our Services.

Please read these Terms carefully. They contain important information about your legal rights, including warranty disclaimers and limitations of liability.

By accessing, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, please do not use the Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have obtained any consent legally required for a minor dependent to use the Services.

To use certain features of our Services or make a purchase, you may be required to provide information such as your name, email address, billing information, payment information, and shipping address.

You represent and warrant that all information you provide is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account.

You may not transfer, sell, assign, or license your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to display and describe our products accurately. However, product colors, textures, scale, finishes, gemstones, natural materials, handmade details, and other visual characteristics may appear differently depending on your screen, device, lighting conditions, and display settings.

Because some of our products incorporate natural stones, minerals, handcrafted components, or traditional craft techniques, slight variations in color, texture, pattern, shape, and finish may occur. These variations are part of the individual character of such materials and products and are not necessarily defects.

We do not warrant that the appearance of a product received will be identical to photographs displayed on the website.

Product descriptions, specifications, availability, and pricing may be changed at any time without prior notice.

We reserve the right to discontinue any product or limit quantities available to any person, geographic region, or jurisdiction.

References to cultural traditions, symbolism, intentions, heritage, or historical meanings are provided for cultural and informational purposes. They should not be interpreted as guarantees of specific personal, financial, medical, spiritual, or other outcomes.

SECTION 3 — ORDERS

When you place an order, you are making an offer to purchase products from ZenWuxiang.

We reserve the right to accept, decline, limit, or cancel an order at our discretion, including in circumstances involving suspected fraud, pricing errors, inventory issues, payment problems, or other circumstances that may prevent us from fulfilling an order.

An order is not considered accepted until we confirm acceptance and successfully process the required payment.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may not be able to accommodate changes or cancellation requests.

If we modify, reject, or cancel an order after it has been submitted, we will make reasonable efforts to contact you using the information provided with your order.

Returns and refunds are governed by our Refund Policy.

Unless otherwise agreed by us in writing, products purchased through our website are intended for personal or household use and not for unauthorized commercial resale.

SECTION 4 — PRICES AND BILLING

Prices, discounts, offers, and promotions may change without notice.

The price charged for a product will generally be the price displayed at the time your order is submitted, subject to correction of obvious errors.

Unless expressly stated otherwise, displayed prices may not include applicable taxes, shipping fees, customs duties, import taxes, brokerage charges, or other governmental charges.

International customers are responsible for any customs duties, import taxes, or similar charges imposed by the destination country unless expressly stated otherwise.

From time to time, we may offer promotions that are subject to separate terms and conditions. If promotional terms conflict with these Terms, the promotional terms will apply to that promotion.

You agree to provide accurate and current purchase, billing, payment, and account information and to update such information when necessary.

You represent that you are authorized to use any payment method submitted with your order.

SECTION 5 — SHIPPING AND DELIVERY

Shipping methods, estimated delivery times, and applicable shipping charges are described in our Shipping Policy or during checkout.

All delivery dates and transit times are estimates unless expressly stated otherwise.

We are not responsible for delays resulting from shipping carriers, customs processing, weather, transportation disruptions, incorrect delivery information supplied by the customer, governmental actions, or other circumstances outside our reasonable control.

International shipments may be subject to customs inspections, duties, taxes, or additional processing imposed by the destination jurisdiction.

Please review our Shipping Policy for additional information.

SECTION 6 — INTELLECTUAL PROPERTY

Unless otherwise stated, the Services and their contents—including trademarks, brand names, logos, product names, text, photographs, graphics, illustrations, videos, audio, designs, page layouts, and other materials—are owned by or licensed to ZenWuxiang and are protected by applicable intellectual property laws.

The Services are provided for your personal and non-commercial use.

Except where permitted by law or expressly authorized by us in writing, you may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, transmit, sell, or commercially exploit materials from the Services.

Nothing in these Terms grants you any license or ownership rights in ZenWuxiang trademarks, copyrights, designs, or other intellectual property except as expressly stated.

ZenWuxiang names, logos, product names, designs, and related brand elements may not be used without prior written permission.

Third-party names, logos, trademarks, and other intellectual property displayed through the Services remain the property of their respective owners.

SECTION 7 — OPTIONAL TOOLS

We may provide access to tools, functionality, or services supplied by third parties.

We may not monitor, control, or have input into these third-party tools.

Unless otherwise required by applicable law, access to third-party tools is provided on an “as is” and “as available” basis without warranties, representations, or endorsements from us.

Your use of third-party tools is at your own risk and may be subject to additional terms imposed by the relevant third-party provider.

We may introduce additional tools, resources, services, or features in the future. Unless otherwise stated, these will also form part of the Services and will be subject to these Terms.

SECTION 8 — THIRD-PARTY LINKS

The Services may contain links to websites, services, content, or functionality operated by third parties.

We are not responsible for examining or evaluating the accuracy, availability, security, content, policies, or practices of third-party websites or services.

If you choose to access third-party websites or services, you do so subject to the applicable third party's terms and policies.

We are not responsible for losses or damages arising from transactions conducted directly with third parties, except where liability cannot legally be excluded.

Questions or complaints relating to third-party products or services should generally be directed to the relevant third-party provider.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

ZenWuxiang is powered by Shopify, which provides technology that enables us to offer the Services.

However, purchases made through the ZenWuxiang store are transactions directly between you and ZenWuxiang.

Shopify is not the seller of ZenWuxiang products and is not responsible for the products purchased from ZenWuxiang or the fulfillment of our obligations to you, except to the extent otherwise required by applicable law.

SECTION 10 — PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain information relating to your access to and use of the Services in order to provide its platform and related services.

Information may also be processed by payment providers, shipping providers, analytics providers, advertising partners, and other service providers necessary to operate the store.

Please review our Privacy Policy for further information about how personal information is collected, used, shared, and protected.

SECTION 11 — FEEDBACK AND USER CONTENT

If you voluntarily submit reviews, photographs, comments, suggestions, ideas, feedback, or other content to us (“Feedback”), you represent that you have the rights necessary to submit that content.

Unless otherwise agreed in writing or prohibited by applicable law, you grant ZenWuxiang a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, adapt, publish, display, and distribute such Feedback for purposes including operating, improving, and promoting the Services.

You must not submit Feedback that infringes intellectual property, privacy, publicity, or other rights of another person.

You must not submit unlawful, defamatory, abusive, obscene, fraudulent, misleading, malicious, or harmful content or software.

You remain responsible for the accuracy and legality of the Feedback you submit.

We reserve the right, but not the obligation, to moderate or remove content that violates these Terms or applicable law.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, transit times, availability, or other matters.

We reserve the right to correct errors or inaccuracies and to update information when appropriate.

Where legally permitted, we may cancel an order affected by a material pricing or information error and refund amounts already paid for that order.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services:

• For unlawful, fraudulent, or malicious purposes.

• To violate applicable laws, regulations, or the rights of others.

• To infringe intellectual property, privacy, or other legal rights.

• To harass, abuse, threaten, defame, discriminate against, or harm another person.

• To knowingly submit false or misleading information.

• To distribute spam, phishing communications, malware, viruses, or other harmful code.

• To impersonate another person or entity.

• To interfere with, disable, circumvent, or compromise the security or operation of the Services.

• To collect personal information about others without authorization.

• To reproduce, duplicate, resell, or exploit the Services except as expressly permitted.

• To use automated systems in a manner that violates applicable law, these Terms, or technical restrictions reasonably imposed by us.

We may restrict, suspend, or terminate access to the Services if we reasonably believe these Terms have been violated.

SECTION 14 — AUTOMATED AGENTS

If automated or semi-automated software, services, agents, crawlers, or similar technologies access the Services, they must comply with applicable laws, these Terms, and reasonable technical restrictions implemented by ZenWuxiang or our service providers.

Automated systems must not conceal their automated nature where identification is technically or legally required.

They must not circumvent CAPTCHAs, access restrictions, security mechanisms, robot exclusion instructions, or other technical measures intended to manage automated access.

We may restrict or block automated access where necessary to protect the Services, our customers, or our systems.

SECTION 15 — TERMINATION

We may suspend or terminate access to all or part of the Services where reasonably necessary, including for violation of these Terms, fraudulent or unlawful activity, security risks, or other misuse.

Termination does not affect obligations or liabilities accrued before termination.

Provisions that by their nature are intended to survive termination—including provisions relating to intellectual property, limitation of liability, indemnification, and governing law—will remain effective after termination.

SECTION 16 — DISCLAIMER OF WARRANTIES

Information provided through the Services is offered for general informational purposes.

Although we make reasonable efforts to provide accurate information, we do not guarantee that all website content will always be complete, current, or error-free.

To the fullest extent permitted by applicable law, the Services are provided on an “as is” and “as available” basis.

Except for warranties expressly provided by us or warranties that cannot legally be excluded, we disclaim implied warranties or conditions including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes statutory consumer rights or warranties that cannot legally be excluded or limited.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ZenWuxiang and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of the Services or products purchased through the Services.

This may include, where permitted by law, loss of profits, revenue, savings, data, or similar economic losses.

Nothing in these Terms limits or excludes liability where limitation or exclusion is prohibited by applicable law, including rights granted by applicable consumer protection legislation.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless ZenWuxiang and its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable legal costs arising directly from:

1. Your material breach of these Terms;

2. Your violation of applicable law or the rights of another person; or

3. Your unlawful or unauthorized use of the Services.

This obligation does not apply to the extent a claim results from our own unlawful conduct, negligence, or breach of applicable obligations where liability cannot legally be excluded.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

Any unenforceable portion will be deemed severed without affecting the validity and enforceability of the remaining provisions.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce a right under these Terms does not constitute a waiver of that right.

These Terms, together with policies and terms expressly incorporated into them, constitute the agreement governing your use of the Services and supersede prior versions relating to the same subject matter.

SECTION 21 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent where such restriction is permitted by applicable law.

We may assign or transfer our rights and obligations in connection with a reorganization, merger, acquisition, sale of assets, transfer of the business, or similar transaction, subject to applicable law.

SECTION 22 — GOVERNING LAW

These Terms and your use of the Services are governed by the laws applicable to the business entity operating ZenWuxiang, subject to any mandatory consumer protection laws or rights that apply in your country or region.

Any disputes will be resolved by courts having lawful jurisdiction over the applicable dispute, unless applicable law provides otherwise.

SECTION 23 — HEADINGS

Section headings are included for convenience only and do not limit or otherwise affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

You may review the current version of these Terms on this page at any time.

We may update these Terms when necessary to reflect changes in our Services, business practices, legal requirements, or other relevant circumstances.

Material changes will be communicated where required by applicable law.

Your continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 25 — CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Trading Name: ZenWuxiang
Legal Business Name: Hangzhou Baowan Cultural Creative Co., Ltd.
Email: wxtibet@gmail.com
Phone: +86 135 8877 2353
Business Address: Room 1401-2, Unit 2, Guojin Center, No. 259 Pinglan Road, Ningwei Subdistrict, Xiaoshan District, Hangzhou, Zhejiang 310000, China