Shipping policy

SHIPPING POLICY

Last updated: August 17, 2026

At ZenWuxiang, we carefully prepare and ship each order to ensure that your jewelry arrives safely and in good condition.

1. Order Processing

Orders are generally processed within 2–3 business days after payment is successfully received.

Business days do not include weekends or public holidays.

Please note that order processing time is separate from shipping transit time.

During periods of high order volume, promotions, holidays, or other exceptional circumstances, processing may take slightly longer.

Before shipment, each order is inspected and securely packaged. Once your order has been shipped, tracking information will be provided where available.

2. Estimated Delivery Times

International delivery times vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.

Estimated standard delivery times are generally:

  • Asia: 7–10 business days

  • Europe: 8–14 business days

  • North America: 8–14 business days

  • Other Regions: approximately 10–14 business days

These delivery times are estimates only and are not guaranteed.

Actual delivery may take longer due to circumstances outside our reasonable control, including:

  • Customs inspections or clearance delays;

  • Weather conditions;

  • Flight or transportation disruptions;

  • Local carrier delays;

  • Public holidays;

  • Incorrect or incomplete delivery information;

  • Other unforeseen events.

3. Shipping Costs

Shipping costs are calculated based on factors including destination, package weight, package size, and the shipping method selected.

Free Standard Shipping

We offer free standard shipping on qualifying orders over USD $60.

For orders below USD $60, the applicable shipping fee will be calculated and displayed at checkout.

Any shipping options and charges available for your destination will be shown before payment is completed.

4. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.

ZenWuxiang does not control these charges and cannot predict the amount that may be imposed.

We recommend checking with your local customs authority if you require additional information before placing an international order.

5. Order Tracking

Once your order has been shipped and tracking information becomes available, you may receive a tracking number by email or through your order status page.

Tracking information may require some time to update after shipment.

If your tracking information has not updated for an extended period or you believe there may be an issue with your shipment, please contact us at wxtibet@gmail.com.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please review your shipping address carefully before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible at wxtibet@gmail.com.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer.

7. Delayed, Lost, or Missing Packages

If your package appears to be significantly delayed, lost, or missing, please contact us at wxtibet@gmail.com with your order number.

We may ask you to verify your shipping address and check with household members, building management, neighbors, or the local delivery carrier where appropriate.

Where necessary, we will assist with reviewing tracking information or contacting the shipping provider.

Resolution of lost or missing packages may depend on the circumstances, carrier investigation, destination, and applicable shipping terms.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at wxtibet@gmail.com.

Please include:

  • Your order number;

  • Photographs of the damaged item;

  • Photographs of the outer packaging; and

  • Any other relevant information.

We will review the issue and provide an appropriate resolution in accordance with our Refund & Return Policy.

9. Returned or Undeliverable Packages

If a package is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or other delivery issue, we will contact you where possible.

Additional shipping charges may apply if the package needs to be resent, except where the failed delivery resulted from an error on our part or where applicable law requires otherwise.

10. Contact

If you have questions about shipping, delivery, or tracking, please contact:

ZenWuxiang
Legal Business Name: Hangzhou Baowan Cultural Creative Co., Ltd.
Email: wxtibet@gmail.com
Phone: +86 135 8877 2353
Business Address: Room 1401-2, Unit 2, Guojin Center, No. 259 Pinglan Road, Ningwei Subdistrict, Xiaoshan District, Hangzhou, Zhejiang 310000, China